About

About #RIC20

During this time of retail reinvention, we need to refocus our perspective, rethink our strategies, and accelerate our technology and business plans to meet the needs of a very different consumer base. The now 100% virtual 2020 Retail Innovation Conference is set to deliver timely content, strategic insights and tactical best practices that will help brands and retailers secure a strong future.

In its sixth year, the Retail Innovation Conference
will provide virtual access to:

Deep-dive sessions from renowned authors, analysts and futurists, who will share their take on new behaviors & trends 

Immersive test drives of the latest applications transforming shopping experiences

Dozens of case studies on cutting-edge tech and trends — from AI, to contactless fulfillment and new omnichannel service

Small-group Q&As with speakers, peer roundtables and workgroups on new retail best practices


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Retail TouchPoints (RTP) is an online publishing network for retail executives, with content focused on optimizing the customer experience across all channels. The RTP network is comprised of two weekly e-newsletters, special reports, web seminars, exclusive benchmark research, an insightful editorial blog, and a content-rich web site featuring daily news updates and multi-media interviews at retailtouchpoints.com. The RTP team also interacts with social media communities via Facebook, Twitter and LinkedIn.

retailX has evolved alongside the retail industry’s expedited shift to digital, reshaping the customer journey for DTC, ecommerce, and brick and mortar brands. Once limited to an annual physical event, retailX has blossomed into a multi-faceted content platform. In-person and virtual education opportunities are led by industry leaders and visionaries throughout the year. Whether guiding your retail business to digital for the first time or expanding your online and in-store offerings with cutting-edge tech, retailX is your education resource and networking partner for the rapidly-evolving future of retail.