Amazon’s Go stores — and its newer grocery stores — have garnered a lot of consumer, retailer and media attention; and it may have been a perfect storm for Amazon to begin selling its “Just Walk Out” technology to other retailers in March 2020. Is buying the technology from Amazon the way to go? Take a deep dive into the potential of “Just Walk Out” touchless technology, along with other future digital store paradigms. Key Takeaways: Retail has leapt 5 years into the future with COVID, and stores need to evolve; Integrating digital/mobile technology within the store will soon be table stakes; Competitors from Walmart to Amazon to Target are doing more to tightly link digital & in-store; Touchless checkout, digital boards, dedicated lockers,...

Personalization has become a key selling point for consumers, as more of them expect retailers to understand their preferences, interests and shopping habits. These buyer expectations have also become more present with brick-and-mortar businesses, as retailers try to attract new clientele and adopt customer service technologies that empower their associates to provide a more personalized in-store experience. In this session, attendees will learn about how eBay has adopted personalization tactics, online and offline, to cultivate a more relevant and engaging shopping experience, through vehicles including: eBay’s Dark Mode; Local Pick-Up; and The new Shopping Channel for watches.Bradford Shellhammer - VP of Buyer Experience, eBay for Charity & GM of eBay New...

Retail robots capable of collecting and correlating real-time shelf data with POS, warehouse management and order management systems are on the rise. Fully autonomous robots can perform storewide shelf scans with 95+% accuracy in hours, while tedious, error-prone manual efforts can take days. This session will outline the capabilities, requirements and possibilities for robotic technology in 2020 and beyond.  Find out how a robot rollout is managing more than 100,000 items at each location for Woodman’s Markets grocery stores, providing insights into product availability, price verification and product location. By automating the collection and connection of critical inventory data, Woodman’s is seeing significant benefits, including:  The ability to integrate...

In preparation for reopening stores after the pandemic hit, Verizon focused on customer health, safety and convenience. To that end, the retailer has created touchless experiences before, during and after the transaction. And to facilitate the new offerings, as well as health and safety measures, Verizon re-designed the store floor to feature 50% few accessories and 15% less demo devices.  Find out how Verizon is re-inventing the store experience with new touchless digital initiatives, including: Video customer support; Curbside pickup; Mobile app check-in and check-out; Touchless payment via kiosk; and Product scanning. Alison McKaney - Lead Experience Manager, Verizon  Allison McKaney is a product manager at Verizon on the Retail...

In a post-pandemic world where retail is a very different place, a once in-a-century event and civil movement together changed the chemical composition of the industry and reshaped the expectations of customers overnight.This session will uncover the expectations of today’s shoppers and why experiential retail is more important than ever. Also learn about the technologies that are the key to unlock the future of retail, such as: The Showfields Magic Wand: This new app provides a contactless way to engage with brands through scanning tags and allows for customers to take an interactive tour of the store to discover and purchase products and artwork; Shoppable weekly livestreams with art curations. Weekly curations are hosted by artists and influencers;...

Retail livestreaming has taken China by storm since the pandemic onset, with e-Commerce sales expected to reach in excess of $135 billion by the end of 2020. U.S. retailers, following suit, have begun successfully innovating with livestreaming content. Trip.com, for example, saw $8.4 million in revenue selling travel packages through 5-hour live stream sessions. Join this session to learn what livestreaming can deliver for you from both revenue generation and customer acquisition, as well as how to take the steps to deliver on this trend successfully. Bryan Amaral - CEO, Clientricity, LLC  Bryan Amaral is Founder, President and CEO of Clientricity, LLC, a retail and retail technology consultancy focused on next generation omni-channel customer-engagement, retail...