Omnichannel Fulfillment

The Vitamin Shoppe has done more to improve fulfillment “in the last five months than we did in the last five years,” explains CEO Sharon Leite. As traditional store fulfillment moved down in priority for customers completing purchases, The Vitamin Shoppe pivoted to roll out multidimensional fulfillment offerings, including BOPIS, curbside pickup, fulfillment by Instacart and more.  In this session, find out about The Vitamin Shoppe’s moves to meet the customer on their terms.   Learn about how The Vitamin Shoppe:  Implemented curbside pickup and BOPIS;  Became an exclusive segment-specific Instacart partner;Planned for future growth, featuring smaller formats and more reasonably priced...

2020-10-13 Sessions

The omnichannel fulfillment models have been further disrupted by the COVID-19 pandemic as customer demand for “contactless” pickup and ever-faster deliveries. Learn how Walgreens is leveraging omnichannel capabilities to provide customers and patients with a personalized, convenient, and safe shopping experience. Hear key lessons on:  Accelerating digital transformation in the midst of a pandemic; and Leveraging partnerships to deploy first to market solutions. Andrea Farris - VP Development, Head of Solution Planning & Partnerships    Walgreens Boots Alliance,...

2020-10-13 Sessions

With COVID-19 hastening store closures and boosting e-Commerce, retailers need to radically rethink their physical footprint to meet emerging customer needs. Closed or underperforming brick-and-mortar locations can now become “dark store” micro-fulfillment centers which position products closer to shoppers’ homes and provide more efficient picking, packing and shipping processes.Joseph Scaretta - Co-CEO & Founder, CS Hudson  Joseph Scaretta is an entrepreneur, C-level executive, innovator, brand builder and experiential retail strategist. He has deep roots in retail and more than 15 years of experience in facilities management and construction. Scaretta has become highly successful at growing brands from the ground up through creative niche services,...

2020-10-14 Sessions

Consumers go through many micro-interactions as they make their purchase decisions, and in 2020 we’ve seen an uptick in the use of digital touchpoints in response to COVID shutdowns and in-store safety precautions. Pre-COVID, omnichannel initiatives were the focus for many retailers as they worked to optimize each of those avenues through which consumers shopped, but that omnichannel thinking is in need of a shakeup, particularly when it comes to order fulfillment today.  In this session, attendees will walk away with: An understanding of the need to prioritize a single view of inventory to meet customer expectations of a harmonized experience from anywhere;  A reevaluation of fulfillment speed as the top value proposition for the supply chain and store...

2020-10-14 Sessions

For those retailers that have begun the evolution from multi-channel to omnichannel by providing seamless, value-added services through fulfillment, two realities have become clear:  Consumers are using omnichannel to buy and receive orders at levels no one could have predicted; and  Becoming an omnichannel retailer that provides great customer experiences requires mastery of much more than simply sending an order to a store.  Supported by Forrester’s research, this session will: Dive deep into strategic and tactical areas of omnichannel fulfillment;  Identify and quantify the top digital and physical challenges (many of which retailers are not even aware of); Provide clear guidance on how to solve these issues, as well as reveal new...

2020-10-14 Sessions

In-Booth Events

Driving Conversations Through Deep Personalization.. →
Tue, Oct 13, 2020
12:35 PM - 12:55 PM EDT
Digital Commerce - Event