Keynotes

Frans Johansson - CEO, The Medici Group  The retail industry is experiencing disruption and reinvention at unprecedented speed, forcing companies to innovate or risk obsolescence. Moreover, the unique challenges afforded to companies by a global pandemic add new layers of complexity to an industry already dealing with issues around digitization, the war for talent, market gains from nonretailers, etc. Companies hoping to succeed in this new normal must quickly transition from the traditional organizational structure, that of divisions and departments that result in silos, to a new model of fast-moving, diverse and inclusive teams that can rapidly uncover new and innovative pathways. Diversity and inclusion are imperative to the success of these teams and in fact, the driver...

2020-10-13 Keynotes

To be able to quickly innovate in a crisis, a complete transformation of R&D may be necessary. Today’s businesses need to be committed to relentless transformation, viewing disruption as a normal occurrence to be celebrated, instead of an event to be grieved.  Kroger has been at the forefront of retail innovation, from establishing a pickup-only store; to camera technology that reduces queue wait time; to Smart Shelves; and to developing an entire data science branch called 84.51°. Kroger’s Wesley Rhodes and Dan Whitacre will discuss their practical approach to transforming a traditional R&D organization into an agile innovation machine capable of seizing the opportunity and innovating on demand regardless if it is a response to a competitor’s action or a...

2020-10-13 Keynotes

The e-Commerce landscape is evolving more rapidly than ever. As retailers navigate changes amidst COVID-19, it’s important to make strategic investment decisions to keep up with the competition. In this session, Sharon Gee from BigCommerce will discuss how a strong omnichannel strategy can help mitigate risks and future-proof your e-Commerce investments.  Sharon will highlight examples from retailers including Thompson Tee, Sarah Campbell, and Tin Pot Creamery. Attendees will learn:Where e-Commerce retailers are investing for 2020 and beyond; Why a fully integrated omnichannel strategy is essential for today’s consumers; and How to develop and optimize your omnichannel investments for success.Sharon Gee - GM of Omnichannel,...

2020-10-14 Keynotes

A lot has changed for brick-and-mortar retail this year. Retailers have been forced to undergo digital transformation overnight in order to stay connected with customers. And marketing leaders have been tasked with finding new ways to acquire new customers at lower costs all while growing loyalty and transacting 100% digitally.  In a mobile-first world, one thing is certain: convenience wins. In fact, 86% of consumers expect even MORE convenient experiences with retailers when the pandemic ends. Join this session to learn four specific ways retailers can provide a modern and touchless experience through 1:1 messaging. We’ll explore use cases and examples from real-life brands. You’ll learn: Why texting matters to consumers and enterprises now more than...

2020-10-14 Keynotes